OUR MISSION STATEMENT

HIVE Information Centres support the Chain of Command and tri-Service communities through the provision of up to date and relevant information.

The HIVE Information Service is a tri-Service information network available to all members of the Service community - serving personnel both married and single, together with their families and dependants as well as civilians employed by the Services. The predominance of HIVE information centres is within UK with overseas information centres in Brunei, Belize, BATUS, Gibraltar and five here in Cyprus. In addition, British Forces Germany has responsibility for 25 HIVE Information Centres.

Worldwide the HIVE Information Centres offer an extensive range of information on relocation, local unit and civilian facilities, places of interest, schools and further education, housing, healthcare facilities, employment and training opportunities.

We network worldwide, sourcing national and local information as needed. Information on relocations is one of our key areas of information support and is available either in advance or on arrival at the receiving unit. Email facilities between families and those serving away during operational deployments are also available through our HIVE Information Centres.

HIVE Information Officers are not trained in welfare counselling. We are however able to offer initial support to individuals and can advise referral to those professional agencies best suited to the individual's circumstances. All HIVE staff are bound to a code of confidentiality.

The HIVE Information Service is publicly funded by MOD.  Our remit is to provide a professional and comprehensive information service and to refer those with personal or confidential issues to appropriate agencies. Our role is embedded within the Chain of Command and together with strong ties to MOD and civilian agencies we remain alert to your information requirements.

We are proud that our service is recognised and valued across the Armed Forces for its professional approach, initiative and commitment to you. We will continue to develop our information support, intent on delivering the right information, to the right people, at the right time.

CUSTOMER SERVICE STATEMENT

HIVE Cyprus is committed to providing impartial and up to date information with an exceptional level of customer service to all, regardless of age, gender, race, religion, sexual orientation or disability. 

Our aim is to provide a professional information and referral service to the Community by adhering to the following guidelines:

• - Treating all customers with respect and courtesy
• - Conforming to the HIVE code of confidentiality
• - Being proactive and understanding our customer needs
• - Following our procedural guidelines to ensure a quality service is delivered to everyone
• - Adding value and integrity to every interaction
• - Continuing to update our training and development program to ensure all staff deliver a quality  service

HIVE service is continually evaluated to respond to our Customer’s needs.

Our commitment to our customers is to:

• - Ensure the needs on the community are the focus of the service we provide.
• - Create a pleasant, welcoming and confidential environment.
• - Treat all our customers, in a polite and respectful manner.
• - Publicise our range of services and opening hours and keep our customers informed of any changes.
• - Continually investigate ways of improving our services.
• - Train and develop our staff so that our customers receive a quality service.
• - Welcome feedback, suggestions or concerns and act upon them appropriately.

Our customers can help us by

• - Giving feedback on any services we provide.
• - Not smoking in the building.
• - Taking care of their own health and safety whilst visiting the HIVE and reading all Health and Safety notices.

How to give feedback

We welcome customer’s comments on any area of our service, feedback can be left on the website feedback area or by emailing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

COMPLAINTS PROCEDURE

HIVE Cyprus provides an information and referral service according to the HIVE tri-Service Instructions. All HIVE Information Officers are in a position to assist and aid the whole Service community. Should you feel that you have not received the service which is expected, or in a manner which you would expect it to be received please contact:

HIVE Manager Cyprus, Rm 114 BLOCK E, HQ ESU, BFPO 53

Tel: Mil 94120 Ext. 3309
Civ 00357 25963309
email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

DISCLAIMER

The inclusion of details of outside agencies , businesses or use of external hyper-links in the HIVE-Cyprus Web site does not constitute any form of endorsement by HIVE-Cyprus or the Ministry of Defence, for the information products or services detailed therein. The HIVE-Cyprus Web site accepts no responsibility for the contents of the hyper-links, over which it has no control.